Welcome to Dialme TODAY, hereafter referred to as https://dialmetoday.com most trusted marketplace, delivery & courier service, connecting consumers whose register office is at Chittagong, Bangladesh.

Delivery & Shipping Policy

1. When will I get my order?

We provide advantage of same day delivery. The delivery time can be selected based on the time of placing an order. The orders placed before 12.30am will be delivered between 5.30pm to 9.00pm on the same day and those placed before 5.30pm will be delivered between 7.30am to 12.30am on the next day.

2. What are the delivery charges?

Service charge of BDT 60 (in Chattogram) and BDT 150 (in Dhaka and other city of Bangladesh) is applicable only for the orders having purchase amount less than BDT. 3000. No service charges (Condition Apply) are collected for the purchase above for BDT 3000.

3. Are there any hidden charges?

There are no hidden charges involved in the process.

4. How can I modify my basket after submitting an order?

You have to provision to edit the order, before the order gets process. Pls follow the instruction: (To edit your order > Login to www.dialmetoday.com > Click the option ‘Recent Orders’ > In the ‘Recent Orders’ page, there will be an option ‘Edit’ against the pending/unprocessed order > Click the button, make necessary changes and finally update your order.

5. Does Dialme TODAY delivered to other city?

Firstly, we deliver only in Chittagong city area. As of now, dialmetoday.com doesn’t deliver food and grocer items to other city or states but some selected items can be delivering in Bangladesh through third party transports. But you will be able to make your purchase on your our website from anywhere in the world ant any time with Cash on delivery, Bkash, Debit/Credit cards issued in Bangladesh. But please ensure the delivery address in Bangladesh. You can visit our Delivery AREA.

We currently have two delivery slots: 7.30am to 12.30pm & 5.30pm to 9.00pm

INTERNATIONAL SHIPPING

DialmeTODAY.com does not ship internationally.

For International Orders, please Contact Us.

PHONE ORDERS

Orders may be placed by telephone at (+880) 1833 777 023 (S-F, 9-5pm CST).

When phone orders are placed, stock is checked to guarantee the item is in stock and the order is processed immediately.

Orders placed by 2:00pm Central Standard Time are guaranteed to be shipped out the same business day pending credit card verification/approval and stock availability.

Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 2:00pm CST.

Orders cannot be changed after the same business day order was placed.

Only Visa, MasterCard, American Express, or Discover is accepted for phone orders.

INTERNET ORDERS

Internet Orders are accepted 24 hours a day.

Internet Orders are processed during normal business hours (S-F, 9-5pm CST).

Internet Orders do not guarantee item(s) are in stock.

Orders are shipped after stock is checked and credit card is verified and processed.

Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 2:00pm CST.

Only Visa, MasterCard, American Express, Discover and Paypal are accepted for internet orders.

If you need to change your Internet Order after you have already processed it, you will need to call us direct at (+880) 1833 777 023

Orders cannot be changed after the same business day order was placed.

If you have any problems processing your internet order you can call us at (+880) 1833 777 023 to place your order by phone.

You will receive an e-mail confirmation confirming your order has been sent to us. This confirmation does not confirm that the item(s) are in stock, your order has been processed and shipped or that your credit card has been billed.

BACK ORDERS

If a product is not in stock we will back-order the product upon customer request.

We will ship back-orders upon arrival into stock within 30 days of the invoice date.

The back-order will be cancelled after 30 days if we do not receive the product in stock.

Important Notice: Product Delivery & Replace Conditions:

Product will be replaced if it has any defect by its manufacturer.

If product quality or quantity problem found then customer can return/cancel their order on delivery time with presence of delivery person.

Products must be with the tags intact and in their original packaging, in an unwashed and undamaged condition.

Replacement for products is subject to inspection and checking by seven one QC Team.

Replacement cannot be possible if the product is burnt, damaged by short circuit, damaged due to neglect, improper usage, or broken by customer.

Innerwear and product of clearance sale cannot be replaced.

Delivery Time:

If your delivery address is within Dhaka city, products will be delivered by within 2-5 business days. If it is outside Dhaka, it will take 5-7 business days.

Note: Product delivery duration may vary due to product availability in stock.

Customer Support:

Mr. Hamidur Rahman
Customer Relation Officer
Mob: +880 1751 744 130
email: info@dialmetoday.com