Terms of Service
Our website address is: dialmetoday.com whose registered office is in Chittagong, Bangladesh
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.
If you disagree with any part of these terms and conditions, please do not use our website. The terms ‘us’ or ‘we’ refer to the owner of the website. The term ‘you’ refers to, the user or viewer of our website.
The Use Of This Website Is Subject To The Following Terms Of Use
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s);
Dialme Today will try to deliver the products as per the order placed by the user. We will start to process the order as soon as you place the order successfully with us.
When you opt for Cash on Delivery we always try make a confirmation about the over phone before delivery.
Every care shall be taken to deliver the goods to the intended recipient. But Dialme Today shall not be held responsible for any wrong delivery of the product based on the address given by the customer or if any person imposes to be the actual recipient and takes delivery of goods.
All prices and availability of products are subject to change without prior notice.
Any request for cancellations of orders once duly placed on the site, shall not be entertained.
The product/services provided on this site are without warranties of any kind either expressed or implied and Dialme Today disclaims all or any of them to the fullest extent. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and Dialme Today shall not be under any obligation to ensure compliance or handle complaints.
Placing Orders
You shall be entitled to place either a single time order for the product of your choice or purchase a subscription.
Payment
Payment for purchases
We offer you multiple ways to pay securely.
Payment for subscription can be through:
(a) Credit cards (Visa, Master Card, Amex)
(b) Debit cards (All Bangladeshi Bank)
(c) Cash on delivery (“COD”)
Payment for single time order can be through:
(a) Debit Cards
(b) Credit Cards
(c) Net banking
(d) Mobile Banking
(e) Wallets
(f) COD
Terms of Payment
(a) You agree to pay all charges at the amounts in effect when such charges are incurred.
(b) You must provide a valid credit/debit card (Visa, MasterCard, or any other accepted
issuer) or other specified payment or financial mechanism (collectively, “Payment Facility”) as a condition to making any payments.
(c) Your Payment Facility agreement governs your use of the designated credit or debit card or other mechanism, and you must refer to that agreement and not these Terms of Service to determine your rights and liabilities.
(d) You hereby consent to provide and authorize Mush and its service providers (including any Payment Facilities) to share any information and payment instructions you provide to the extent required to complete the payment transactions in accordance with these Terms of Service, including personal, financial, credit card payment, and transaction information.
(e) By providing your payment and financial information, you agree that Dialme Today, its service providers, and any of their third party payment processors are authorized to immediately charge your account for all applicable fees and charges and that no additional notice or consent is required.
(f) Dialme Today reserves the right at any time to change its prices and billing methods.
(g) All information that you provide must be accurate, current and complete.
(h) You represent and warrant that you have the legal right to use any payment card(s), payment means or other financial information that you provide.
(i) In case of fraudulent matters, the Company holds the right to share the details with the concerned body for verification.
(j) If any fraud transactions are carried out by you on the Website, Dialme Today reserves the right to recover all the losses and expenses incurred like lawyer fees, collection charges, etc from the concerned party. The Company also holds the right to take any action available under applicable law against such person.
Terms of COD
(i) The Website allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep by choosing the COD payment option during checkout.
(ii) You can make COD payments in Bangladeshi Taka only.
(iii) Due to the limitation of the courier partners we use, COD is not yet available for all zip codes in Bangladesh. During the checkout process, you can check if the COD facility is available for your delivery address.
Return Policy and Cancellation
We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If order is processed and delivered the items won’t be taken back or replaced unless there is a reasonable manufacturing issue.
If the delivery is not executed during first attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
Please note that cancellations have to be made within 1(One) hour after placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email to dialmexyz@gmail.com and giving the reference of your order number. In case we receive a cancellation notice and till that time the order has already been processed by us, the order cannot be cancelled. MhrBazar.com has complete right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Dialme Today and accept Dialme Today decision regarding the cancellation.
Once an item(s) is returned or found missing in an order ‘at the time of delivery’, a refund will be raised that time itself. The final payment collected from the customer will be the one after deducting the specific amount from the total order amount. It can be cash / card. In the case of bank transfer / online payment, the specific amount will be added as credit against the concerned customer account held with Dialme Today.
If an item(s) is found missing or returned ‘at a later point of time’, a communication will be received by you regarding the same. If a refund is raised, the specific amount will be credited to your bank account with the facility of NEFT at the earliest slot possible. Normally we follow ‘no question asked return/refund policy’.
If you haven’t received the benefit of refund amount for two orders following the ‘issue order’, please feel free to get in touch with our Customer Service Manager at dialmexyz@gmail.com or +8801751744130.
To start a return, you can contact us at dialmexyz@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, groceries or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on green food items, raw fishes, sale services, discount/members card, tickets, digital download items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
Record and Unboxing Video: Always record a video while unboxing the product on your mobile. This will serve as proof in case the product has any issues. If there is a defect, return the product immediately.
Vendor Dispute Resolution: If the vendor refuses to accept the return or claims the product is fine, your recorded unboxing video may be required as evidence. Returns without an unboxing video will not be accepted.
Full Refund Assurance: If a defect is proven, a 100% return will be accepted. You can then choose between a product replacement and a refund.
Warranty & Guarantee: For products with a warranty or guarantee, keep the warranty/guarantee card safe. The coverage will be valid under specific conditions for the duration of the warranty period.
Key Points:
✔always record an unboxing video for proof.
✔ Returns without an unboxing video will not be accepted.
✔ If a defect is verified, you can claim either a refund or a replacement.
✔ Keep the warranty/guarantee card safe for applicable products.
You can always contact us for any return question at dialmexyz@gmail.com
Jurisdiction of Terms & Service
This Terms of service along with Privacy policy shall be governed by and constructed in accordance with the laws of Bangladesh, without reference to conflict of laws principles. You agree to submit to the jurisdiction of the courts in Bangladesh and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts.
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